Now Browsing in: Home > Customer Care Questionnaire





Title:

First Name:

Surname:

e-mail address:

Vehicle Registration Number:

Please Complete as Necessary:

1. Name of your Service Advisor (State "unknown" if not known):

2. Are our opening times of 7:30am to 8:30pm convenient? Yes No

3. Were your telephone calls answered quickly? Yes No

4. Were you offered alternative transport when book? Yes No

5. Did you find the staff to be polite and diligent? Yes No

6. Were you kept informed as repairs progressed or completed? Yes No

7. Were all agreed matters successfully handled? Yes No

8. If a car was provided, was it clean and fuel arrangements explained? Yes No

9. Were your address details accurate and complete on the invoice (if not please clarify):



10. Was your car washed and the floor vacuumed? Yes No

11. If you have any further concerns or comments please write them now:



12. Please provide as a guidline your overall assessment of our current service by marking us out of 10 (1 = low 10 = high):



Copyright 2005© Keith Garages - Solution provided by extrinsica-es.com
>